FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

Effective Date: January 19, 2026

1. How much does shipping cost?

We offer a flat shipping rate of $6.99 for all orders delivered within the United States. This fee will be clearly displayed at the checkout before you finalize your purchase.

2. How long will it take to receive my order?

Our delivery timeline is divided into two parts:

• Processing Time: 1 – 3 business days (Monday – Friday).
• Transit Time: 5 – 8 business days (Monday – Friday).

Therefore, you can expect to receive your package within 6 – 11 business days after placing your order.

3. Do you ship internationally?

Currently, we only ship to customers within the United States. We are working on expanding our shipping zones in the future.

4. Can I change or cancel my order?

Yes, we accept order changes or cancellations within 12 hours of purchase. Please email us immediately at support@feetnip.com with your order number. Once an order has been processed or shipped, we cannot make any further changes.

5. How do I track my order?

Once your order has been shipped, an email notification will be sent to you containing a tracking number and a link to the carrier’s website. Please allow 24-48 hours for the tracking status to update.

6. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

7. How do I start a return?

To start a return process, please contact our support team at support@feetnip.com. If your return is accepted, we will provide you with the return address and detailed instructions.

8. Is my payment information secure?

Absolutely. Feetnip uses Secure Socket Layer (SSL) technology to encrypt all personal and payment information. We do not store your credit card details on our servers, and our checkout is PCI-compliant.

9. Where is your company located?

Our business is located at: 6929 S Village Haven Ln, Midvale, UT 84047, United States.

10. How can I contact customer support?

Our dedicated team is here to help you:

• Email: support@feetnip.com
• Address: 6929 S Village Haven Ln, Midvale, UT 84047, United States
• Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)